At UTOPIATAVERNS PLATFORMS LIMITED, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items under the following conditions:
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in their original packaging with tags attached.
- Sale items and customized products are non-returnable.
2. How to Initiate a Return
- Contact our support team at [email protected] with your order number and reason for return.
- We will provide return instructions and a return shipping address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive your return, we will inspect it and process the refund within 7 business days.
- Refunds will be issued to the original payment method.
4. Exchanges
- If you need a different size or color, please place a new order and return the original item.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us immediately, and we will arrange a replacement or refund at no additional cost.